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Featured here is a collection of the most commonly
asked questions we receive on the technical support lines. For your
convenience, we have grouped the questions by product. For more
detailed information, please check the Troubleshooting
section.
All Chaparral receivers (problems common
to all models)
Passwords for all receivers
Program is above rating ceiling, enter
password
Video Cipher related problems or problems with
your scrambled (subscription) channels
Scratchy or crackly audio on VCII (subscription)
channels
Current software (EPROM) revision levels and
how to check yours
CR10 receivers
Password override
for CR10 model receivers
Master clear instructions
for the CR10
Actuator error
on CR10 receivers
Polarity quit working,
only half of the channels come in - CR10
Monterey receivers - all
Adding new
satellites to Monterey model receivers.
Password override
for Monterey model receivers
Master clear instructions
for Monterey 30/35 receivers
Master clear instructions
for Monterey 100C receivers
Master clear
instructions for Monterey 90/95,70,50/55 receivers
Actuator error
on Monterey receivers
When trying
to change satellites or channels, you get the message"Source
not Monterey"
The remote control
works only intermittently
Certain keys on
remote don't work
You have no
audio on any channel
The receiver is
asking for a password and you don't know or can't remember what
it is
A review of
the locking functions, memory, dish, channel, and satellite
You are having
trouble deleting an audio subcarrier
Sierra and Cheyenne model receivers
Adding new satellites
to Sierra and Cheyenne model receivers
Password override
for Sierra and Cheyenne model receivers.
Master clear instructions
for the original Sierra receiver
Master clear instructions
for all other Sierra and Cheyenne model receivers
"Jack"
error on Sierra and Cheyenne model receivers
The remote control
is not working very well or not at all (Sierra or Cheyenne models)
How to hook up
a Chaparral Ranger UHF antenna module
Feedhorns
Polarity problems
Polarity wires,
how to check
Polarity tuning,
general information.
Feedhorn Troubleshooting section
Passwords for
all receivers
The factory default password for all Chaparral satellite receivers
is 2, 3, 4, 5. If your receiver asks for a password, try that first.
If the factory password does not work, or if you have forgotten
a password that you put in, you will need to do a password override.
"Program is above rating
ceiling, enter password."
You may experience an onscreen message that says, "Program
is above rating ceiling, enter password." This is not a password
contained in your satellite receivers memory, rather, this comes
from the decoder. If you have forgotten your rating ceiling password,
the only way to clear it is to call the program provider whom you
purchase your pay channels from,. They can then clear it over the
air.
If you have tried the password overrides yet everything still comes
up locked, it may be necessary to master clear your receiver or
call a local satellite dealer.
Video Cipher-related problems. Problems
with your scrambled (subscription) channels.
If you are experiencing any of the following symptoms on most or
all of your subscription channels, you should first try is to unplug
the satellite receiver from the electrical outlet for one (1) second,
then plug it back in.
If your decoder is a standalone, or a separate box from your satellite
receiver, you only need to unplug the decoder from the electricity
and immediately plug it back in. Turn the equipment back on and
see if you are back to normal operation.
The problems that can be fixed by unplugging and plugging back
in are:
- Pictures look scrambled or roll to the right, and the Video
Cipher signal light will not come on.
- The screen is black and you may feature the message, "No
authorization."
- The screen is black or mostly black with a picture in the background.
Also, the screen is filled with letters, numbers, or symbols that
don't make sense.
- The picture is good, however, there is no sound.
- The display that tells the name and time of the movie or program
currently playing remains on the screen.
If the problem continues, or if you have lost only certain channels,
call General Instruments technical support hot line at 619-535-1717,
or contact your local satellite dealer.
Scratchy or crackly audio on
VCII (subscription) channels.
If you are experiencing problems with scratchy audio on subscription
channels that tend to get worse when the picture gets brighter,
you most likely have a problem with the receiver that can only be
repaired by a qualified bench technician. In this instance, the
video on the subscription channels is good and the sound is scratchy.
You may also notice that the non subscription channels occasionally
or constantly roll from left to right and look somewhat scrambled.
The problem is usually caused by bad components on the main PC board.
Call your local satellite dealer.
Current software (EPROM) revision
levels and how to check yours.
Monterey 30-35/50-55/70/90-95
The current revision is called REV F2. To find out if you have
this revision, go to MENU 6, move the cursor to the line that says
ON SCREEN PART NUMBER and press "enter." Look only at
the first 6 digits in the long number that comes up at the bottom
of the screen. If it reads 020104, you already have the current
version released in October 1994. If these first 6 digits is a number
lower than 020104, updates are currently available through our sales
department. The next software release date is undetermined at this
time.
M100C
The current revision is called REV F2. To find out if you have
this revision, go to MENU 6, move the cursor to the line that says
ON SCREEN PART NUMBER and press "enter." Look only at
the first 6 digits in the long number that comes up at the bottom
of the screen. If it reads 020306, you already have the current
version released in January 1995. If these first 6 digits is a number
lower than 020306, updates are available at this time through our
sales department. The next software release date is undetermined
at this time.
CR10
The current revision on the CR10 receiver is REV C. To find out
if you have this revision, you must remove the top cover. Look near
the left rear corner of the main PC board and locate a 28 pin IC
with a white label. The label should read, CR10 ..... REV C. The
next software release date is undetermined at this time.
Sierra III
The latest revision for the Sierra III is REV 8. It was last updated
in 1989. To find out what revision you have, press AF 92 on your
remote control. You will get an onscreen display that shows the
revision number. The revision number is the number just to the right
of R, E, V. We will not have any further updates for the Sierra
III.
Cheyenne IR/D
The latest revision for the Cheyenne IR/D is REV 13. It was last
updated in 1989. To find out what revision you have, press AF 92
on your remote control. You will get an onscreen display that shows
the revision number. The revision number is the number just to the
right of R, E, V. We will not have any further updates for the Cheyenne
IR/D.
Sierra II
The latest revision for the Sierra II is REV 13 if the serial number
is below 106000, and REV 9 if the serial number is above 106001.
It was last updated in 1987. To find out what revision you have,
press AF 92 on your remote control. You will get an onscreen display
that shows the revision number. The revision number is the number
just to the right of R, E, V. We will not have any further updates
for the Sierra II.
Cheyenne
The latest revision for the Cheyenne is REV 6. It was last updated
in 1987. To find out what revision you have, press AF 92 on your
remote control. You will get an onscreen display that shows the
revision number. The revision number is the number just to the right
of R, E, V. We will not have any further updates for the Cheyenne.
Sierra
The latest revision for the Sierra is REV 4. It was last updated
in 1985. Updated proms for this receiver are no longer available.
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