Sierra & Cheyenne

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To add a new satellite to a Sierra or Cheyenne model receiver, you must first move the dish to a satellite that has the same format as the satellite you are trying to locate. (For example, if you want to add a Galaxy satellite, go to the Galaxy satellite nearest to the new Galaxy; refer to a satellite guide for this type of information.)

  1. Press the tuning mode button on the remote until you are in the dish position tuning mode.
  2. Press the satellite button, followed by the letter and then the number of the new satellite you are adding. (Make sure you are on channel that your satellite TV guide shows to be active on the new satellite.)
  3. Now, using the up or down tuning arrows, move the dish toward the new satellite. When you see a picture, verify that you are on the satellite by referring to your satellite TV guide. If it is the right picture, use a plastic tuning tool or a toothpick to press the store button. The new satellite should now be added to the receiver’s memory.
  4. Passwords for all receivers

The factory default password for all Chaparral satellite receivers is 2, 3, 4, 5. If your receiver asks for a password, try that first. If the factory password does not work, or if you have forgotten a password that you put in, you will need to do a password override.

Password override for Sierra and Cheyenne model receivers

To override the password on Sierra and Cheyenne model receivers, go back and forth between pressing the Satellite button and store. When you are asked for the password, instead of entering any numbers, press Sat, Store, Sat, Store, Sat, Store, Sat, Store, until it lets you in to the function you need to get to.

“Program is above rating ceiling, enter password” (Sierra III and Cheyenne IR/D only)

If you are getting an onscreen message that says “Program is above rating ceiling, enter password.” This is not a password contained in your satellite receivers memory, rather, it comes from the decoder. If you have forgotten your rating ceiling password, the only way to clear it is to call the program provider who you subscribe your pay channels from, and they can clear it over the air.

If you have tried the password overrides, but everything is still coming up locked, it may be necessary to master clear your receiver or call a local satellite dealer.

Master clear instructions for the original Sierra receiver (A,F,8,9,SAT,STORE)

To master clear the original Sierra receiver:

  1. You will need the storing tool or a tooth pick so you can press the store button on the remote.
  2. To master clear the receiver, go into Advanced Functions by pressing A, F, on the remote control. The front panel should display ADVF.
  3. Press 8,9. All segments on the front panel display should light up.
  4. Make sure you have your storing tool, press the satellite button then the store button within 3 seconds. The receiver should turn off by itself. This is the confirmation that it has completed the master clear.

The receiver is now restored to the factory database. The factory password is 2,3,4,5. Turn the receiver on and program your limits and the satellites back into memory.

Master clear instructions for all other Sierra and Cheyenne model receivers (A,F,9,4,SAT,STORE)

To master clear the receiver:

  1. You will need the storing tool or a tooth pick so you can press the store button on the remote.
  2. Go to Advanced Functions by pressing A,F. The Advanced functions menu should appear.
  3. Press 9,4, AF94 should display at the top of the screen.
  4. Make sure you have your storing tool, press the satellite button then the store button within 3 seconds. The receiver should turn off by itself. This is the confirmation that it has completed the master clear.

The receiver is now restored to the factory database. The factory password is 2,3,4,5. Turn the receiver on and program your limits and the satellites back into memory.

“Jack” Error on Sierra and Cheyenne model receivers

Jack error means that the receiver is trying to move the dish, but is not getting any feedback or dish position numbers back from the dish. If you are near the receiver when you select a satellite, you should hear a click, then Jack Error comes up on the screen. There are 2 things that can cause this problem.

  1. The motor is turning, but there are no counts being registered back at the receiver. Before you go change the sensor, there are a couple of things to check. First look at the actuator section spring clip connectors on the back of the receiver. They are labeled Sensor, +5, and ground. Most systems use a 2 wire type sensor. One wire should be hooked to the sensor terminal and another hooked to ground. The color of the two wires does not matter, because in this particular connection, the wires can be reversed and it will still work. The +5 terminal is usually not connected. Check these wires to make sure they have a solid connection in their spring clip terminals. If so, the problem is most likely to be a bad sensor in the dish drive motor.
  2. The dish is not moving even a little. This usually means that the motor is not getting any voltage to make it turn or the motor drive is over extended or stuck. Look at the dish. If it looks like it is pointed way to far to the east or west, almost looking into the ground, you probably should call a local dealer to fix it an find out why it happened. If the dish is pointing in what looks to be a normal direction, but will not move at all, you need to check the fuse or circuit breaker and the motor wire connections at the back of the receiver. The motor wires are the 2 thickest copper wires in the satellite pack cable. Each of these wires connects to one of the two motor terminals on the rear panel. The motor terminals are clearly marked with the letters MTR. If the wires are making a good connection, the next thing to check is the fuse or circuit breaker. Some receivers will have fuses and some will have a small button like circuit breaker. What ever you happen to have, will be labeled as Actuator. If you have a breaker, simply press in on the button to reset it, then see if the dish will move. If you have a fuse, take it out and check it, if it is bad, replace it, then see if the dish will move. If the dish will still not move, you will need to call a local satellite dealer
  3. When you select a new satellite or manually try to move the dish, if you listen to the satellite receiver, you normally hear a loud click. This is the sound of the motor drive relay engaging to send the voltage to the motor drive so it can turn to move your dish. If you do not hear this clicking sound, it usually means that the receivers logic is not letting it tell the dish to move. The most common cause for this is that the east and west electronic limits are set either at the same number or the satellite you are trying to move to is past the limit. In Monterey receivers, you can go to Menu 6 to see how the limits are set. If the limits are set too close together or at the same number, try resetting them. See your manual for instructions or call a local satellite dealer.

The remote control is not working very well or not at all

First, make sure that you have fresh batteries in the remote control. Next, look at the rear panel of the receiver and make sure that the remote eye switch is off and the remote\main switch is in the main position. Older Chaparral receivers do not have both of these switches, refer to the instruction manual for more information. If you have a remote eye in another room or a UHF antenna module the remote eye switch will have to be turned back on in order to have the remote control work from locations other than directly in front of the satellite receiver. If the remote control is still not working, try unplugging the satellite receiver from the AC outlet for 1 second and plugging it back in….sometimes this will correct a receiver having a microprocessor lockup problem. If it is still not working, take the remote control to a local satellite dealer to have it tested and\or repaired. You can also send it directly to Chaparral for repair.

How to hook up a Chaparral Ranger UHF antenna module to a Chaparral Sierra or Cheyenne model receiver

Note that there are 2 coax cable connectors on the antenna module. One of them is labeled RCVR; this has to be connected to the VHF output on the satellite receiver. The other coax cable connector is labeled TO TV; this of course will connect to the VHF input on your TV.

There are also three screw terminals on the module. They are not labeled. It is important to note that the middle screw terminal is the ground. The middle screw terminal can be hooked to any ground on the back of the satellite receiver.

The other two screw terminals will hook to the spring clip connectors that are marked T1 and T2 on the back of the satellite receiver – it does not matter which goes the left screw terminal and which goes the right screw terminal.

If you have access to a fax machine, you can use our Info fax system to order document number 2225 for more details on this and other remote control information.