Monterey Receivers

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Following are the most frequently asked questions asked on Monterey 30/35,50/55,70,90/95 100C Adding new satellites to Monterey model receivers

To add a new satellite to a Monterey model receiver, you must first locate a satellite that has the same format as the satellite you are trying to locate. For example, if you want to add a Galaxy satellite, go to the nearest Galaxy satellite you have in memory. (Refer to your satellite TV guide to find the closest similar satellite.) Once you have reached the satellite you selected:

  1. Go to MENU 9, by pressing the MENU button followed by the number 9.
  2. Using the UP and DOWN arrows on the 4 way pad of the remote, move the cursor to the line that says ADD NEW SATELLITE and press ENTER.
  3. It will ask you to enter the new name; simply press the letter then the number of the new name. It will tell you that the satellite is added and the new name should be showing in the upper right corner of your screen.
  4. Go to MENU 7 by pressing MENU followed by the number 7.
  5. Move the cursor to DISH POSITION and press ENTER. (Make sure you are on channel that your satellite TV guide shows to be active.)
  6. Using the east or west buttons on your remote, move the dish toward the new satellite. When you see a picture, verify that you are on the satellite by referring to your satellite TV guide. If it is the right picture, press MENU, MENU to save. The new satellite should now be added to the receiver’s memory.

Passwords for all receivers

The factory default password for all Chaparral satellite receivers is 2, 3, 4, 5. If your receiver asks for a password, try that first. If the factory password does not work, or if you have forgotten a password that you put in, you will need to do a password override.

Password override for Monterey model receivers

To override the password on Monterey receivers, press the Satellite button, then the message button, then the text button when it asks for a password. When you are asked for the password, rather than enter numbers, press SATELLITE, MSG, TEXT. This will permanently remove the password from the Monterey. If you need the password protection, you will have to go back in the Receiver Setup and re-enter another. If you have tried the password overrides, but everything is still coming up locked, it may be necessary to master clear your receiver or call a local satellite dealer.

“Program is above rating ceiling, enter password”

If you are getting an on screen message that says “Program is above rating ceiling, enter password”. This is not a password contained in your satellite receivers memory. This comes from the decoder. If you have forgotten your rating ceiling password, the only way to clear it is to call the program provider who you subscribe your pay channels from, and they can clear it over the air.

Master clear instructions for Monterey 30/35 receivers

For the Monterey 30 and 35 receivers:

  1. Make sure the receiver is off, then press and hold the master clear button on the back panel.
  2. While holding the master clear button, press and release the front panel Power key to turn the receiver back on.
  3. Continue holding the master clear button for 5-7 seconds.

The receiver is now restored to the factory database. The factory password is 2,3,4,5.

Master clear instructions for Monterey 100C receivers

For the Monterey 100C:

  1. From the standby mode, press and hold the Mute and Satellite keys on the front panel.
  2. While holding the mute and satellite keys, press and release the front panel power key to turn the receiver back on.
  3. Continue holding the mute and satellite keys for 5-7 seconds.

The receiver is now restored to the factory database. The factory password is 2,3,4,5.

Master clear instructions for Monterey 90/95,70,50/55 receivers

For Monterey 90/95,70,50/55 receivers:

  1. From the standby mode, press and hold the enter and volume up keys.
  2. While holding the enter and volume up keys, press and release the front panel power key to turn the receiver back on.
  3. Continue holding the enter and volume up keys until “master clear” is displayed on the front panel. This should only take 3-5 seconds.

The receiver is now restored to the factory database. The factory password is 2,3,4,5.

Actuator error on Monterey receivers

Actuator error means that the receiver is trying to move the dish, but is not getting any feedback or dish position numbers back from the dish. If you are near the receiver when you select a satellite, you should hear a click, then Actuator Error comes up on the screen. There are two things that can cause this problem:

  1. The motor is turning, but there are no counts being registered back at the receiver. Before you go change the sensor, there are a couple of things to check. First, look at the actuator section spring clip connectors on the back of the receiver. They are labeled Sensor, +5, and ground. Most systems use a 2 wire type sensor. One wire should be hooked to the sensor terminal and another hooked to ground. The color of the two wires does not matter, because in this particular connection, the wires can be reversed and it will still work. The +5 terminal is usually not connected. Check these wires to make sure they have a solid connection in their spring clip terminals. If so, the problem is most likely to be a bad sensor in the dish drive motor.
  2. The dish is not moving at all. This usually means that the motor is not getting any voltage to make it turn or the motor drive is over extended or stuck. Look at the dish. If it looks like it is pointed way to far to the east or west, almost looking into the ground, you probably should call a local dealer to fix it an find out why it happened. If the dish is pointing in what looks to be a normal direction, but will not move at all, you need to check the fuse or circuit breaker and the motor wire connections at the back of the receiver. The motor wires are the 2 thickest copper wires in the satellite pack cable. Each of these wires connects to one of the two motor terminals on the rear panel. The motor terminals are clearly marked with the letters MTR. If the wires are making a good connection, the next thing to check is the fuse or circuit breaker. Some receivers will have fuses and some will have a small button like circuit breaker. What ever you happen to have, will be labeled as Actuator. If you have a breaker, simply press in on the button to reset it, then see if the dish will move. If you have a fuse, take it out and check it, if it is bad, replace it, then see if the dish will move. If the dish will still not move, you will need to call a local satellite dealer

When you select a new satellite or manually try to move the dish, if you listen to the satellite receiver, you normally hear a loud click. This is the sound of the motor drive relay engaging to send the voltage to the motor drive so it can turn to move your dish. If you do not hear this clicking sound, it usually means that the receivers logic is not letting it tell the dish to move. The most common cause for this is that the east and west electronic limits are set either at the same number or the satellite you are trying to move to is past the limit. In Monterey receivers, you can go to Menu 6 to see how the limits are set. If the limits are set too close together or at the same number, try resetting them. See your manual for instructions or call a local satellite dealer.

When trying to change satellites or channels, you get the message “Source not Monterey”

The problem is that the receiver is looking at the external source. The Audio video switcher in the receiver has been switched to one of the external inputs. The solution to this is to press the LARGE SELECT key or the SWAP key on the remote until the satellite picture returns to the screen and the message on the screen says SOURCE: Monterey

The remote control works fine some of the time, but at other times, it will barely work at all. Or it works fine if you are in front of the receiver, but won’t work very well from other rooms.

The problem is usually caused by UHF interference. The Monterey remotes send out Infra Red signals that are picked up by the remote eye in the front panel. But they also send out a UHF signal that is picked up by the 6 inch whip antenna that is attached to the UHF Antenna Module, which is plugged into the back of the receiver. Any electronic equipment can emit interfering signals. Even the Monterey itself can interfere with the UHF module if it is close enough to it. Most often the solution to this problem is to move the antenna module as high up in the air and as far away from any electronic equipment as possible. The cable that comes with the module is 6 feet long. Occasionally it may be necessary to use an extension cable.

Certain keys on remote don’t work well. Most of the buttons work perfectly but the ones that are used most often have stopped working.

This is usually caused by a worn rubber keypad. The conductive backing under the button is worn off. Replacing the keypad will normally fix this problem. The keypads are no longer available. Refer to Ordering Remote Controls to order a universal remote control.

You have no audio on any channel and you have already checked to make sure that the volume is turned up on the satellite receiver and the TV.

Try unplugging the receiver from the AC outlet for one second, then, plug it back in. Sometimes the main computer processor can get stuck in a mode where it does not talk to all parts of the receiver. Unplugging the receiver from it’s power source briefly, resets the communications within the receiver and may solve a variety of problems.

The receiver is asking for a password and you don’t know or don’t remember what it is.

The factory default password for all Chaparral satellite receivers is 2, 3, 4, 5. If your receiver asks for a password, try that first. Again, that’s 2,3,4,5. If the factory password does not work, or if you have forgotten a password that you put in, you will need to do a password override.

To override the password on Monterey receivers, you press the Satellite button, then the message button, then the text button when it asks for a password. When you are asked for the password, instead of entering any numbers, press SATELLITE, MSG, TEXT. This will permanently remove the password from the Monterey. If you need the password protection, you will have to go back in the Receiver Setup and re-enter another.

We get many calls asking if the user can keep others from watching certain satellites or channels. Also, asking how to keep unauthorized persons from making change to the receivers memory. Following is a review of the locking functions.

First is memory lock. What it does, if the Memory Lock is LOCKED, is not let the permanent memory in the Monterey accept any changes. You can still make tuning adjustments, but once you change the channel or cycle the power, it goes back to the way you had set it before the memory was locked.

You can also lock a channel. If a channel is locked, you cannot view that channel unless you know the password. If you try to select the channel, it asks for the password. You can do the same to any satellite.

Finally, by using dish lock, you can lock the dish on one satellite and no one can move the dish at all unless they know the password. For instructions on LOCKING Functions (menu 4) please see the owners manual.

You are having trouble deleting an audio subcarrier

To delete extra audio subcarriers:

  1. Select the satellite and channel on which the audio subcarrier is located.
  2. Press the AUDIO key to display the Audio Menu.
  3. Move the cursor to the subcarrier that you wish to delete.
  4. Press the MENU button, followed by the number 5.

The tuning values displayed are for the subcarrier to be deleted.

  1. Set the mode to Stereo
  2. Tune the Left and Right Frequencies to 6.80 MHz.
  3. Set the Audio Bandwidth and Level to Normal.
  4. Press the Audio key, the set the Mode back to Mono.

The previously programmed subcarrier is now deleted and will no longer appear in the Audio Menu for the current channel.