General Help

Print Friendly, PDF & Email

Passwords for all receivers

The factory default password for all Chaparral satellite receivers is 2, 3, 4, 5. If your receiver asks for a password, try that first. If the factory password does not work, or if you have forgotten a password that you put in, you will need to do a password override.

“Program is above rating ceiling, enter password.”

You may experience an onscreen message that says, “Program is above rating ceiling, enter password.” This is not a password contained in your satellite receivers memory, rather, this comes from the decoder. If you have forgotten your rating ceiling password, the only way to clear it is to call the program provider whom you purchase your pay channels from,. They can then clear it over the air.

If you have tried the password overrides yet everything still comes up locked, it may be necessary to master clear your receiver or call a local satellite dealer.

Video Cipher-related problems. Problems with your scrambled (subscription) channels.

If you are experiencing any of the following symptoms on most or all of your subscription channels, you should first try is to unplug the satellite receiver from the electrical outlet for one (1) second, then plug it back in.

If your decoder is a standalone, or a separate box from your satellite receiver, you only need to unplug the decoder from the electricity and immediately plug it back in. Turn the equipment back on and see if you are back to normal operation.

The problems that can be fixed by unplugging and plugging back in are:

  • Pictures look scrambled or roll to the right, and the Video Cipher signal light will not come on.
  • The screen is black and you may feature the message, “No authorization.”
  • The screen is black or mostly black with a picture in the background. Also, the screen is filled with letters, numbers, or symbols that don’t make sense.
  • The picture is good, however, there is no sound.
  • The display that tells the name and time of the movie or program currently playing remains on the screen.

If the problem continues, or if you have lost only certain channels, call General Instruments technical support hot line at 619-535-1717, or contact your local satellite dealer.

Scratchy or crackly audio on VCII (subscription) channels.

If you are experiencing problems with scratchy audio on subscription channels that tend to get worse when the picture gets brighter, you most likely have a problem with the receiver that can only be repaired by a qualified bench technician. In this instance, the video on the subscription channels is good and the sound is scratchy. You may also notice that the non subscription channels occasionally or constantly roll from left to right and look somewhat scrambled. The problem is usually caused by bad components on the main PC board. Call your local satellite dealer.

Current software (EPROM) revision levels and how to check yours.

Monterey 30-35/50-55/70/90-95

The current revision is called REV F2. To find out if you have this revision, go to MENU 6, move the cursor to the line that says ON SCREEN PART NUMBER and press “enter.” Look only at the first 6 digits in the long number that comes up at the bottom of the screen. If it reads 020104, you already have the current version released in October 1994. If these first 6 digits is a number lower than 020104, updates are currently available through our sales department. The next software release date is undetermined at this time.

M100C

The current revision is called REV F2. To find out if you have this revision, go to MENU 6, move the cursor to the line that says ON SCREEN PART NUMBER and press “enter.” Look only at the first 6 digits in the long number that comes up at the bottom of the screen. If it reads 020306, you already have the current version released in January 1995. If these first 6 digits is a number lower than 020306, updates are available at this time through our sales department. The next software release date is undetermined at this time.

CR10

The current revision on the CR10 receiver is REV C. To find out if you have this revision, you must remove the top cover. Look near the left rear corner of the main PC board and locate a 28 pin IC with a white label. The label should read, CR10 ….. REV C. The next software release date is undetermined at this time.

Sierra III

The latest revision for the Sierra III is REV 8. It was last updated in 1989. To find out what revision you have, press AF 92 on your remote control. You will get an onscreen display that shows the revision number. The revision number is the number just to the right of R, E, V. We will not have any further updates for the Sierra III.

Cheyenne IR/D

The latest revision for the Cheyenne IR/D is REV 13. It was last updated in 1989. To find out what revision you have, press AF 92 on your remote control. You will get an onscreen display that shows the revision number. The revision number is the number just to the right of R, E, V. We will not have any further updates for the Cheyenne IR/D.

Sierra II

The latest revision for the Sierra II is REV 13 if the serial number is below 106000, and REV 9 if the serial number is above 106001. It was last updated in 1987. To find out what revision you have, press AF 92 on your remote control. You will get an onscreen display that shows the revision number. The revision number is the number just to the right of R, E, V. We will not have any further updates for the Sierra II.

Cheyenne

The latest revision for the Cheyenne is REV 6. It was last updated in 1987. To find out what revision you have, press AF 92 on your remote control. You will get an onscreen display that shows the revision number. The revision number is the number just to the right of R, E, V. We will not have any further updates for the Cheyenne.

Sierra

The latest revision for the Sierra is REV 4. It was last updated in 1985. Updated proms for this receiver are no longer available.